Steer service requests
Self-service, a service catalogue and clear approvals can make recurring processes easier to understand, for employees and IT teams.
TAP.DE: Enterprise Service Management ↗TAP.DE · Workplace · Matrix42
TAP.DE & Matrix42 consulting in Nuremberg
IT services, endpoints and software become easier to manage when processes and responsibilities fit together. AURUM helps you check the right approach to workplace management, service processes and compliance with TAP.DE and Matrix42.
Since 2014IT consulting from Nuremberg
Microsoft Solutions PartnerModern Work · Azure · Business Applications
Plan technology-neutrallyConsider functions, licences and operations together
Typical tasks
Workplace services that work in daily life
When service requests, devices, software and permissions run through separate channels, the overview is often missing. We organise your starting point and show where a structured process can help.
Manage workplaces
Devices, applications and user processes need traceable workflows, for example for onboarding, changes and ongoing support.
TAP.DE: solution portfolio ↗Keep licences and compliance in view
A reliable overview of usage, responsibilities and requirements supports well-founded decisions on software and SaaS.
TAP.DE: Compliance & Governance ↗Collaboration
From the first analysis to an agreed approach
We bring the relevant people to one table and make the next steps tangible, without fixing a product or scope before the analysis.
01
Understand needs and processes
We capture teams, current workflows, existing tools and the points where transparency or automation is missing.
02
Compare solution routes
Together we check whether Matrix42, TAP.DE add-ons or existing Microsoft and ITSM building blocks fit your requirements and operating model.
03
Plan rollout and operations
Roles, interfaces, data, permissions and support are turned into a realistic plan and coordinated with the partners involved.
Fit instead of a product list
Which building blocks fit your environment?
TAP.DE covers various topics around workplace and process consulting. The concrete selection depends, among other things, on your existing estate, licensing, integrations and internal responsibilities.
Matrix42 and service management
One possible route when service catalogues, requests, assets or software processes are to be brought closer together. Functional scope and product status are checked concretely in the project.
Solution details at TAP.DE ↗TAP.DE add-ons and support
Complementary products and services can be relevant if they fit the existing platform, your support model and the required scope of service.
Get to know TAP.DE ↗Existing Microsoft environment
Microsoft 365 and SharePoint remain part of the overall picture. We look at interfaces and responsibilities so that new processes fit the way you work.
Microsoft 365 consulting (German) →No blanket recommendation: Availability of individual functions, licences, add-ons and support services depends on product status, contract model and project scope. We clarify these points with you and the responsible vendors before you decide.
Next step
Do you want to improve your workplace or service processes?
Describe what costs time or is hard to trace today. In the initial conversation we sort the requirements together and the right next steps.
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